Customer Portal
Guest-facing digital experience for booking, stay management, dining, wellness, concierge, loyalty, and payments — connected to the same Admin ERP data.
Capabilities
What you get out of the box
Purpose-built workflows with enterprise controls — explore screens inside the interactive tour.
- Direct hotel booking against live availability and rate plans
- My Stay folio, room service, and concierge requests
- Restaurant ordering and wellness self-service
- Loyalty tiers, wallet, and offers on one guest profile
- Branded experience per property or group
Who uses it
- Hotel and resort guests
- Restaurant and wellness members
- Loyalty program participants
Typical workflow
Discover properties → book a room → manage the stay → dine, book wellness, and earn loyalty.
BookingMy StayDiningWellnessConciergeLoyaltyWallet
Outcomes
Business benefits
Higher direct bookings
Guests book against real inventory without OTAs taking margin on every stay.
On-property revenue
Dining, spa, and concierge upsells during the stay — not only at check-in.
Unified guest identity
Loyalty and wallet balances follow the guest across properties in your group.
Ready to modernize your hospitality operations?
Book a personalized demo and see Weblooms configured for your properties.